Annex Orbis

Legal

Terms of Service

Last updated September 16, 2026

These Terms are a binding agreement between the organization using the Services and ANNEX ORBIS Inc. They cover app.annexorbis.com, annexorbis.com, Routes for Android and our related services.

1. The agreement

These Terms of Service (the "Terms") are an agreement between ANNEX ORBIS Inc., doing business as "ANNEX ORBIS", 30 N Gould St #68044, Sheridan, WY 82801 ("ANNEX ORBIS", "we", "us"), and the business or other organization that uses the Services ("Customer", "you").

The Services are for business use. If you accept these Terms for an organization, you confirm you have authority to bind it. Individuals who use the Services as members of a Customer's organization ("Users") must also follow these Terms. By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

These Terms include our Privacy Policy, Acceptable Use Policy, Data Processing Addendum and Data Retention and Deletion Policy, and any order form or plan you accept (an "Order"). If an Order conflicts with these Terms, the Order controls for that subject.

2. The Services

ANNEX ORBIS is a business operating platform. Depending on the features enabled, the Services include accounts and organizations; email, chat, meetings, phone and text messaging; files and electronic signature; workforce, HR and background-screening workflows; routing, dispatch, fleet and hours-of-service tools; accounting and bank feeds; CRM; a public motor carrier directory; and an AI assistant ("HAL").

We may improve, change or discontinue features. We will give reasonable notice before a change that materially reduces the Services you pay for. Features labeled beta, preview or early access are provided as-is and may change or end without notice.

3. Accounts and security

  • Users must be at least 18 years old and must give accurate information.
  • You are responsible for everything done under your organization's accounts, for who you invite, and for the roles and permissions you assign.
  • Keep passkeys, devices and recovery codes secure. Tell us promptly at security@annexorbis.com about any unauthorized use.
  • We may suspend access to investigate a suspected security incident or to protect the Services or others.

4. Fees

Paid plans, prices, included usage and overage rates are set out in your Order. Where no Order applies, we do not charge you for the Services.

  • Subscriptions renew automatically for the same term unless cancelled before renewal, and we will send renewal reminders where the law requires.
  • Fees exclude taxes. You are responsible for sales, use, value-added and similar taxes, other than taxes on our income.
  • Fees are non-refundable except where these Terms or the law say otherwise.
  • If an amount is overdue, we may suspend the Services after giving you notice.

5. Your content

Ownership. You keep all rights in the data, messages, recordings, files and other material you or your Users put into the Services ("Customer Content").

Our license. You grant us a non-exclusive license to host, store, copy, transmit, display and process Customer Content only as needed to provide, secure, support and improve the Services and as described in our Privacy Policy. It ends when the Customer Content is deleted, subject to our Data Retention and Deletion Policy.

Aggregate and de-identified data. We may create de-identified and aggregated data from use of the Services, including to train the arrival-time prediction model described in our Privacy Policy, and use it to operate and improve the Services. It will not identify you, your Users or any individual. We do not use Customer Content to train generative AI models.

Your promises. You confirm that you have all rights, notices and consents needed to put Customer Content into the Services and to let us process it, including from employees, drivers, applicants, call and meeting participants, message recipients and signers.

Export. You can copy your data out of the Services through its features at any time. For 30 days after your account ends, you may ask support@annexorbis.com for a copy of your remaining Customer Content in a commonly used format.

6. Laws that apply to how you use the Services

The Services give you tools; you decide how to use them and are responsible for doing so lawfully. In particular:

  • Calls and recordings. You are responsible for any notice and consent that recording or transcribing calls and meetings requires, including under two-party-consent laws. This includes calls answered by HAL's phone agent, which records and transcribes the caller; configure a greeting that discloses this where the law requires.
  • Texts and calls. You must follow the Telephone Consumer Protection Act, carrier and CTIA messaging rules and 10DLC and toll-free registration requirements: obtain the consent the law requires before texting or calling, identify yourself, and never disable the automatic STOP and HELP handling.
  • Email. You must follow CAN-SPAM and other anti-spam laws for email you send through the Services.
  • Employee monitoring and location. You must give employees and drivers the notices, and obtain the consents, that state and federal law requires before tracking location, presence or activity.
  • Background screening. You are the user of any consumer report. You must certify a permissible purpose, give the required disclosure and obtain authorization, and follow the pre-adverse and adverse action steps of the Fair Credit Reporting Act and state law. ANNEX ORBIS is not a consumer reporting agency and does not decide eligibility.
  • Employment records. You are responsible for Form I-9, E-Verify, wage-and-hour, anti-discrimination and record-keeping obligations. Our retention tools and reminders do not replace legal advice.
  • Transportation compliance. The hours-of-service logging in Routes for Android is not a certified or registered electronic logging device (ELD) and must not be used to meet 49 CFR Part 395 ELD requirements. You remain responsible for your compliance with FMCSA and other transportation rules.
  • Electronic signatures. You are responsible for deciding whether an electronic signature is appropriate for a document and for obtaining any consent the ESIGN Act, UETA or other law requires.
  • Bank connections and payments. Bank connections use Plaid, subject to Plaid's terms. If you collect payments through a Stripe account you connect, your Stripe agreement governs those payments.

7. AI features

HAL and other AI features generate output automatically, and that output can be incomplete or wrong. Review it before you rely on it. Do not rely on AI output as legal, tax, HR, financial, medical or safety advice, or as the sole basis for a decision about a person's employment, credit or safety. You are responsible for actions HAL takes on your instructions and within the autonomy you allow it.

Arrival times, routes and other predictions are estimates and are not guaranteed.

8. The motor carrier directory

The directory at annexorbis.com/fmcsa republishes public U.S. Department of Transportation data. It is provided for information only, may be out of date or inaccurate, and is not an official government record. We are not affiliated with or endorsed by the U.S. Department of Transportation or FMCSA. Do not use it as a consumer report or as the basis for decisions about credit, insurance, employment or tenancy.

9. Acceptable use

You and your Users must follow our Acceptable Use Policy. We may suspend or remove content or accounts that violate it.

10. Third-party services

The Services rely on and connect to third-party services, such as carriers, mapping, payroll providers, Plaid and Stripe. Your use of a third-party service is governed by its own terms, and we are not responsible for third-party services we do not control. Our sub-processors are listed on our Sub-processors page.

11. Our intellectual property

We and our licensors own the Services, including the software, designs, documentation and the ANNEX ORBIS name and marks. Subject to these Terms and your Order, we grant you a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes while your account is active.

If you send us feedback or suggestions, we may use them without restriction or payment.

Copyright complaints. To report content you believe infringes your copyright, email legal@annexorbis.com with the information 17 U.S.C. § 512(c)(3) requires. We terminate repeat infringers in appropriate circumstances.

12. Confidentiality

Each party will protect the other's non-public information that it receives in connection with the Services with at least reasonable care, use it only to perform under these Terms, and disclose it only to people who need to know it and are bound to protect it, or where the law requires.

13. Term, suspension and termination

  • You may stop using the Services and close your organization at any time. Individual Users can delete their accounts as described in our Privacy Policy.
  • We may suspend or terminate your access immediately if you materially breach these Terms or the Acceptable Use Policy, if the law requires it, or if your use creates a security or legal risk to us or others; and for non-payment after notice. For any other reason we will give at least 30 days' notice and refund prepaid fees for the unused period.
  • When your account ends, your right to use the Services ends, and we delete Customer Content as described in our Data Retention and Deletion Policy.
  • Sections that by their nature should survive termination survive, including sections 5, 6, 11, 12, 14, 15, 16 and 17.

14. Disclaimer of warranties

THE SERVICES, AI OUTPUT, PREDICTIONS AND DIRECTORY DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY, AND WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT DATA WILL NEVER BE LOST.

15. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS:

  • NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL OR DATA, EVEN IF TOLD THEY WERE POSSIBLE.
  • EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS IS LIMITED TO THE GREATER OF THE FEES YOU PAID US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS.
  • THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, TO A PARTY'S INDEMNIFICATION OBLIGATIONS, TO A PARTY'S FRAUD OR WILLFUL MISCONDUCT, OR TO LIABILITY THE LAW DOES NOT ALLOW TO BE LIMITED.

16. Indemnification

By you. You will defend and indemnify ANNEX ORBIS against third-party claims arising from your Customer Content, your or your Users' breach of these Terms or the Acceptable Use Policy, or your violation of law, including the laws described in section 6.

By us. We will defend and indemnify you against third-party claims that the Services, used as these Terms allow, infringe a U.S. patent, copyright or trademark. If such a claim is made or likely, we may obtain the right for you to keep using the Services, modify them so they do not infringe, or end the affected Services and refund prepaid fees for the unused period. This does not apply to claims arising from Customer Content, third-party services, or combinations with anything we did not provide.

Process. The party seeking indemnity will notify the other promptly, let it control the defense and settlement (no settlement may impose an obligation on the indemnified party without its consent), and cooperate reasonably.

17. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

Before starting a formal dispute, a party must email the other (us at legal@annexorbis.com) and try in good faith to resolve it for 30 days. If that fails, the dispute will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in Sheridan, Wyoming, with hearings by video where possible. Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative proceeding. Either party may bring an individual claim in small-claims court, or seek an injunction in court to protect its intellectual property or confidential information.

18. Mobile apps

If you download our app from Google Play, the Google Play Terms of Service also apply to that download. These Terms are between you and ANNEX ORBIS, not Google, and ANNEX ORBIS is responsible for the app and its support.

19. Changes to these Terms

We may update these Terms. If a change is material, we will give at least 30 days' notice by email or in the Services before it takes effect. If you do not agree to the change, you may close your account before it takes effect and we will refund prepaid fees for the unused period. Continuing to use the Services after the change takes effect means you accept it.

20. General

  • Entire agreement. These Terms and the documents they include are the whole agreement about the Services and replace earlier agreements on that subject.
  • Assignment. You may not assign these Terms without our written consent, except to a successor in a merger or sale of substantially all of your business. We may assign them the same way.
  • Severability and waiver. If a provision is unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver.
  • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
  • Independent parties. The parties are independent contractors.
  • Export and sanctions. You will not use the Services in violation of U.S. export controls or sanctions, and you confirm you are not a sanctioned party.
  • Notices. We send notices to your account's email address or in the Services. Send legal notices to legal@annexorbis.com and to ANNEX ORBIS Inc., Attn: Legal, 30 N Gould St #68044, Sheridan, WY 82801.

21. Contact

  • Support: support@annexorbis.com
  • Legal: legal@annexorbis.com
  • Privacy: privacy@annexorbis.com
  • Security: security@annexorbis.com
  • Abuse: abuse@annexorbis.com