Annex OrbisChoose the connection
Agree who you work with and which order, delivery, or service you are coordinating.
The business operating system
One place to run your whole business.
ANNEX ORBIS brings your people, customers, conversations, operations and money into one connected system, on the web and in our iPhone, iPad and Android apps. Every team works from the same records, so handoffs stop getting lost.
What’s inside
The applications your business runs on.
Each application works on its own and shares the same people, customers and records with the rest.
Work and improvement
Shared work queues, approvals and a continuous-improvement loop that turns customer feedback into better methods.
People
Workforce records, hiring, credentials, direct reports and approvals, including driver compliance.
Customers
Contacts, cases, sales pipelines, consent-based campaigns and web forms.
Conversations
Email, business phone, text messages, chat and video meetings in one inbox.
Operations
Workflows, projects, responsibilities, standards, and files with electronic signatures.
Transportation
Route planning, dispatch, tenders, electronic logging (ELD), inspections and compliance for carriers and fleets.
Warehouse
Inventory and warehouse work alongside the rest of your operations.
Money
Banking connections, accounting and invoicing tied to the work that produced them.
The connected business platform
Improve. Repeat. Win.
Connect your business. Improve how work gets done.
Our vision in motion. Network capabilities in development.
See how it works
Connected by agreement
Share the commitment. Keep control of your business.
The network is being designed around explicit permission at every relationship and commitment. Joining should never mean opening your books to everyone.
Share what is relevant
Exchange agreed updates and evidence. Keep unrelated customers, internal discussions, and commercial details private.
Keep decisions accountable
Distinguish an estimate from an accepted commitment. Record changes, decisions, and disagreements clearly.
03 / Turn experience into improvement
Feedback should change what happens next.
We’re developing a feedback loop that connects the customer’s experience to the work itself. With permission, agents can ask useful follow-up questions, helping your team understand the problem and test a better way.
“The delay wasn’t the problem. I took a day off because nobody told me.”
A question worth studying
How do appointment changes reach the customer?
- 01
Listen
Capture the experience in the customer’s own words.
- 02
Understand
Connect feedback to the actual work and investigate the cause.
- 03
Try a change
Make a prediction and test a better method on a small scale.
- 04
Learn & repeat
Study the result, keep what works, and explain what changed.
Inspired by W. Edwards Deming: understand the system, support the people doing the work, and improve the method together.
A few things worth knowing.
Who is Annex Orbis for?
Small and medium-sized businesses whose work crosses teams, suppliers, partners, and customers. We’re especially interested in businesses where missed handoffs and disconnected information make it harder to deliver a dependable result.
What is available today?
The applications listed above are in use on the web and in our apps. The connected-business network between companies and the customer feedback loop are our development direction. Talk to us about the process you want to improve first.
Does joining give other businesses access to our information?
No. Network membership is not permission to access another business’s records. The connection model we’re developing scopes sharing to agreed relationships, specific commitments, and relevant information.
Where would we start?
With one real process: a customer request, an order, a delivery, or another recurring piece of work. We’ll discuss where it gets stuck, who depends on it, and what a better outcome would look like.
Improve. Repeat.
Start with one process. See what becomes possible.
Tell us where work gets lost between your team, your partners, and your customers. Let’s explore a better way to connect it.
Let’s talk about your business