The third parties that process Customer Content or personal information on our behalf to provide ANNEX ORBIS. This list is part of our Data Processing Addendum and Privacy Policy.
1. Infrastructure
Sub-processor
Purpose
Data processed
Location
Vultr (The Constant Company, LLC)
Cloud servers for applications and databases
All Customer Content and account data stored in our databases
United States
RamNode
Email servers that receive and send mail for hosted mailboxes
Email messages and their metadata while in transit
United States
Cloudflare, Inc.
Content delivery, TLS, DDoS protection, website and application hosting, and object storage for files, email originals, chat, recordings and encrypted backups
All traffic to the Services; stored files and objects
United States headquarters; global network
2. Communications
Sub-processor
Purpose
Data processed
Location
Telnyx LLC
Phone numbers, voice calls, SMS and MMS, messaging registration, call recording and speech transcription
Phone numbers, call audio and recordings, message content, business registration details
United States
Cloudflare, Inc. (RealtimeKit)
Video meetings, and meeting recording, transcription and summaries when enabled
Meeting audio and video, participant names, recordings and transcripts
United States headquarters; global network
Google LLC (Firebase Cloud Messaging)
Push notifications to the Android app
Device push tokens and notification content
United States
3. Artificial intelligence
Sub-processor
Purpose
Data processed
Location
Anthropic, PBC
Language model for the HAL assistant
Requests, conversation history, memory notes, and Customer Content retrieved to answer a request
United States
xAI
Speech-to-text and text-to-speech for HAL voice
Voice audio and assistant reply text
United States
4. Mapping and financial data
Sub-processor
Purpose
Data processed
Location
HERE Global B.V.
Maps, geocoding, routing, route planning and turn-by-turn navigation
Addresses, coordinates, stops, time windows, vehicle details and driver location during navigation
Netherlands and United States
Plaid Inc.
Connecting Customer bank accounts and importing transactions
Bank account names, masks and types; transactions
United States
5. Services you choose to connect
When you connect your own account with a third party, that provider acts for you under your agreement with it, not as our sub-processor. Examples: a Stripe account used to collect invoice payments, a payroll provider (such as Gusto, Rippling or ADP) whose records you import, and the consumer reporting agency you engage for background screening.
6. Changes to this list
We update this page before a new sub-processor begins processing Customer Content. Customers who want notice of changes by email can ask privacy@annexorbis.com; objections are handled as described in our Data Processing Addendum.
Annex Orbis